1. Your statutory rights: These terms and conditions offer you additional protection and do not affect your statutory rights as a consumer.
2. We are unable to sell our products to anyone under the age of 18. When you place an order for products with Mill House Park you are confirming that you are at least 18 years old.
3. Confirmation of despatch will be sent by e-mail. Products should be delivered within 3 days of cleared payments, however please allow up to 10 days before reporting a failed delivery.
4. Availability: Occasionally some products go out of stock, in this event we will contact as soon as possible and either recommend a similar product or place your order on hold while stock is replenished.
5. Payment: We accept all major credit and debit cards online via PayPal. All goods remain the property of Mill House Park, until full payment of invoice price has been received.
6. For card payments the Billing Address must be the same as the Delivery Address.
7. Damages and losses: In the event of damaged or lost goods, you must notify the carriers and Mill House Park in writing or by telephone, at the earliest opportunity and no later than seven days from your order.
8. Returns and Cancellations: Should you change your mind, you may cancel your order within seven days working days after receipt of your order. All goods must be returned to Mill House Park, unopened and undamaged.
9. Cost of Returns: If you have not returned the goods within seven days of cancellation, Mill House Park reserve the right to subtract the costs of collection from your refund.
10. Refunds: All refunds will be paid within 30 days of cancellation.
11. VAT (Value Added Tax): Where applicable VAT at the current rate is included in the price.
12. Questions, concerns or complaints: If you have any questions, concerns or complaints about the service you receive from Mill House Park, then please contact uswith a clear description of your comments. We will endeavour to respond within three working days.
13. Contacting us: For ways to contact us check the contact us page.